Jordan is an absolute legend! His robes are bloody wonderful and his customer service is fabulous.
I ordered what I thought was a blue and teal bogof offer with our names on. We were going to be so fancy - wet, but fancy! Then the order said only 1 robe. Yikes, thinks I and I send an email to ask what was probably a really stupid question. I needn't have worried as Jordan confirmed that two robes were ordered - hurrah!
Our package was sent so quickly with minimal fuss, brought by Dave the postie (cheers Dave). It was only then that I realised that my teal robe had defaulted to a grey one with no name.
I had a play with the website and found that it kept doing that so I sent an email to Jordan to let him know that we were happy with the robes but mine had defaulted to grey and the website may be hinky. The response was oh no! How can we fix this for you? I am sending you a teal robe.
And he did, he sent me a teal robe. He didn't need to, but he did to make me happy. And that is great customer focus.
Thank you so much 😊 Lunch and a beer is on me!